We applied for a refinance of two home loans with Philippe Mouradian, mortgage banker with Watermark Home Loans. Even though times are not normal with anything (including mortgage lending), Mr Mouradian and the support staff at Watermark did an outstanding job to get both loans approved, processed, and funded. Could not be more satisfied as terms described at the inception of the process were exactly what we received at the close. Well done Philippe Mouradian, Maribel, & Watermark.
I had a very good experience with Watermark. The loan officer kept in touch with me regularly and made the process very easy. There was good communication along the way, no surprises, and I was very happy with the terms and rate I was able to get. Many other companies called me asking for my business and when I told them the rate I got, even they were shocked! I took away one star because there are some things with their online experience that need to be worked out. It would not let me upload some of my documents and then send continual reminders to me that I needed to upload those same documents. I raised this to their IT department.
Purchased our first house with Watermark and did 2 refinances. Everything was easy and straight forward from start to finish. Couldn't recommend them highly enough!
Great service , superfast loan process for my refinance. They provide the best rates in the Market.
Alex was excellent, helped me monitor rate changes prior to locking, responded promptly via email even during very busy refinancing period in late 2020 when rates were so low. Alex even answered my phone call on a Saturday when the mobile notary was at my house and had a question about our loan paperwork.