We used Philippe Mouradian of Watermark for our refinance. He offered us a rate 0.4 percent lower than our current lender. I kept waiting for the "catch", but it never came. Philippe was completely professional, responsive, and knowledgeable. He tells you what's happening, what he's going to do, and then he delivers. The hardest part of the process was signing all the documents for the notary!
I think Alex did a great job! I liked the online portal to upload and organize documents for the mortgage refinance we did. There are always lots of paperwork involved on a refinance so the portal made it easy and fast. Alex and his team went above and beyond in helping us with our refinance. No surprises and quick responses to calls and emails. Great service. I would highly recommend Alex and his team to my friends and family!
My loan officer philippe Mouradian has an excellent knowlege in the area. He is an honest and up to his words man through out the process. I have got a very good interest rate and philippe was always there for any of my questions. Though the company and my loan officer are in California and I live in Tennessee, distance was not a barrier at all to smoothley finish the process in a short period of time.
I called 7 mortgage companies before selecting watermark home loans. Michael did an exceptional job in refinancing our home. The deal was impressive. The process was exactly as he said. The process was quick and followed the timeline he estimated.